Frequently Asked Questions
About Product Quality
Q: How is the quality of your electronic cigarettes?
A: We focus on providing the highest quality electronic cigarettes and accessories. All our products are produced by industry-leading manufacturers and undergo strict quality control procedures to ensure a high-quality experience for our customers.
Q: How do you ensure the safety of electronic cigarettes?
A: Safety is our top priority. Each of our products undergoes rigorous testing and certification before being listed on our website, ensuring compliance with international standards. We also work with trusted suppliers to guarantee safe and reliable products.
Building Trust and Customer Relationships
Q: How can I trust the quality of your products and service?
A: We understand that building trust takes time, but we are committed to developing long-term relationships with our customers. Over 80% of our customers are repeat buyers, and their satisfaction and trust are our most valuable assets.
Orders and Shipping
Q: How long will it take for my order to arrive?
A: We typically ship orders within 2-3 business days of confirmation. International shipping generally takes about two weeks (depending on the destination country) and is delivered via DHL, FedEx, and other reliable couriers. Additionally, we purchase insurance for each package to ensure its security.
Q: Can I track the shipping status?
A: Yes, you can log into our website to check your order status, which includes the tracking number. Alternatively, you can visit www.17track.net and enter your tracking number to view the latest shipping updates.
Q: Can you deliver to my country?
A: Yes, we ship to over 100 countries and regions worldwide, whether for single items or bulk orders.
Returns and Customer Support
Q: Can I return the product after I receive it?
A: Yes, if there is a quality issue with the product, we accept returns. We have a strict quality control process, and each product is carefully inspected before shipping. If you encounter any issues, please contact our customer support team via WhatsApp or email, and we will resolve it as soon as possible.
Shipping Partners
Q: Which courier companies do you work with?
A: We work with several reliable international courier companies, including DHL, FedEx, UPS, EMS, and more, to provide fast and secure delivery worldwide.
Q: Where do you ship from?
A: All our products are shipped from China.
Quality Control
Q: How do you ensure product quality?
A: We work with reputable suppliers and have strict product selection and testing processes in place to ensure consistent quality. Each product undergoes testing before it is listed on our website, and we manually inspect each item’s appearance and quality before shipping to ensure it meets the highest standards.
Customer Service
Q: Can I contact customer service if I have a problem?
A: Yes, our customer service team is here to assist you with any issues you may have.
Q: When is customer service available?
A: Our customer service team is available 17 hours a day, 7 days a week. You can reach us via WhatsApp at any time, and we typically respond within a few minutes. Our service hours are from 6 am to 11 pm Beijing time.
Wholesale and Agent Partnership
Q: How can I apply to become an agent?
A: You can get in touch with us via WhatsApp and provide a brief introduction, including your name, country, market coverage, contact details, estimated monthly order quantity, and preferred products. The more detailed the information, the better. Our team will contact you promptly.