Terms & Conditions
Last Updated: [2024.11.7]
Welcome to the EPE website. By accessing or using our website and services, you agree to comply with these Terms and Conditions. Please read them carefully. If you do not agree to these terms, you must refrain from using our website.
1. Eligibility
By using our website, you confirm that you are at least 21 years old or have reached the legal age of majority in your jurisdiction, whichever is greater. You also confirm that purchasing electronic cigarettes and related products is legal in your country or region.
2. Account Registration
To make a purchase on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.
3. Product Use and Safety
EPE products are intended for adults only and are not suitable for minors or individuals who are sensitive to nicotine. By purchasing and using our products, you agree to use them responsibly and in accordance with any local laws and regulations.
4. Pricing and Payment
- Pricing: All prices on our website are displayed in [Currency] and are subject to change without notice.
- Payment: We accept various forms of payment as indicated on our website. By submitting an order, you agree to pay the total amount, including any applicable taxes and shipping charges.
- Currency Exchange: If you are making a purchase from outside our primary operating country, you may incur additional charges due to currency exchange rates or international transaction fees imposed by your bank or payment provider.
5. Shipping and Delivery
- Shipping: We offer international shipping to locations outside of China. Shipping times and costs vary based on location and shipping method. Estimated delivery times are provided at checkout.
- Customs and Import Taxes: You are responsible for any customs duties, taxes, or import fees associated with your order. Please check your country’s regulations regarding the import of electronic cigarettes before placing an order.
- Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us for assistance. We will work with you to resolve the issue as quickly as possible.
6. Returns and Refunds
- Eligibility: To be eligible for a return, items must be unused, in their original packaging, and returned within [XX] days of purchase. Certain products may be ineligible for return due to hygiene and safety reasons.
- Refunds: Refunds will be issued to the original payment method once the returned items are received and inspected. Shipping fees are generally non-refundable.
- Exchanges: If you received a defective or incorrect item, please contact us within 7 days, and we will arrange an exchange.
7. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the intellectual property of EPE or its licensors. You may not use, reproduce, distribute, or modify any content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, EPE shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our liability for any direct damages shall not exceed the total amount paid by you for the product in question.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Applicable Jurisdiction]. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in [Applicable Jurisdiction].
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes your acceptance of any revised Terms and Conditions. Please review this page periodically.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
EPE Customer Support
Email: [email protected]