Privacy Policy

Last Updated: [2024.11.7]

Thank you for visiting EPE. At EPE, we respect and protect your privacy. This Privacy Policy outlines the types of personal information we may collect, how we use it, and the measures we take to keep it safe. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Information: When you create an account, place an order, or contact us, we may collect information such as your name, email address, phone number, shipping and billing addresses, and payment details.
Usage Data: We collect information about your interactions with our website, including your IP address, browser type, referring pages, the pages you visit on our site, and the date and time of each visit.
Device Information: Information about the device you use to access our website, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use your information for purposes that include, but are not limited to:

Order Processing: To process and fulfill your orders, including order confirmation, shipping, and billing.
Customer Service: To respond to your inquiries, provide assistance, and manage your account.
Personalization: To improve our website and services, tailor content, and recommend products that may interest you.
Marketing: To send you marketing communications, promotions, and news about our products, unless you choose to opt out.
Compliance and Security: To comply with legal obligations, resolve disputes, enforce our terms of service, and protect our users and our company.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers: We work with third-party companies to perform functions such as payment processing, order fulfillment, website hosting, analytics, and customer support.
Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or in response to a valid request from a governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to access the personal information we hold about you.
Correction: The right to correct or update inaccurate personal information.
Deletion: The right to request deletion of your personal information, subject to certain conditions.
Opt-out: The right to opt out of receiving marketing communications. You can do so by following the unsubscribe instructions in our communications or contacting us directly.

To exercise any of these rights, please contact us at [your email address].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and tailor content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Despite these measures, please note that no method of transmission over the internet is entirely secure.

8. International Transfers

As our services are available outside China, your information may be transferred to and processed in countries other than your country of residence. By using our services, you agree to the transfer of your information to these countries, where data protection laws may differ.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page, and we encourage you to review our Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

EPE Customer Support
Email: [email protected]